How long does it take for the CALLGSM-SIM to be delivered and will the CALLGSM-SIM be immediately activated?

After receipt of payment your mobile-phone number and address will be passed on to our dispatch centre. Dispatching the CALLGSM-SIM usually takes 1 working day. The mail service however can take up to 7 days (world-wide). Please, contact our service team if you have not received your CALLGSM-SIM within 7 to 8 days.

How much does calling with a CALLGSM-SIM cost?

Customers with a CALLGSM-SIM can make phone calls to any landline (local or international) for Euro 26 cents /minute and into any mobile networks (local or international) for Euro 38 cents /minute. There are no roaming charges for making calls from a CALLGSM-SIM world-wide, so the same rates apply wherever you are in the world.

If a caller is dialling from a different carriers' network, they will be charged the equivalent of an international call to the United Kingdom (UK +44). Rates will vary from country to country.
However, if the caller rings a CALLGSM-SIM number from another CALLGSM-SIM mobile, the charge will be Euro 38 cents /minute.

How much is a CALLGSM-SIM service call?

Calling the service team (dial 154) and checking your Voice Mailbox (dial 121) is charged at Euro 26 cents /minute (worldwide).

Account queries (dial 187), free
Activating Voice Mail (dial 122), free
Deactivate Voice Mail (dial 123), free
Activating the call diversion function is free (dial 102+ followed by the phone number you wish to divert your number to)
Deactivate call diversion (dial 103), free
Topping up pre-paid credit, free.

How much is call diversion?

Diverting calls to any landlines world-wide will cost Euro 26 cents /minute and diverting calls to other mobiles cost Euro 39 cents /minute (world-wide).

How can I view my remaining balance?

You can check your current account balance online (www.CALLGSM.com) if you simply log into the website with your phone number and PIN code, then click on the menu function under "Billing".

How can I top up my account (only for Prepaid cards)?

You can top up your balance in the following ways:

(1) Online just by logging into the website (www.CALLGSM.eu) and going to the menu function
(2) If you already have a Prepaid PIN number just enter it into your mobile and your credit will be automatically topped-up

Which currency is the CALLGSM-SIM account kept?

All CALLGSM-SIM accounts are in European Euros.

When does call charges start?

Call charges start after you have been connected.

How are the calls clocked?

Calls are charged in 60 seconds blocks

Can I receive short text messages?

Yes! (Worldwide - free of charge)

Can I send short text messages?

Yes!

Can I call 0180/0800 phone numbers, international Toll Free Numbers and Premium numbers?

No, these service numbers are not offered.

When I call using the CALLGSM-SIM, my mobile always displays the information "Number not allowed", followed by "Message sent".

Simply ignore this information.

Can I use the abbreviated dialling with any other Sim or via a landline?

No, the abbreviated dialling numbers (154, 187, 122 etc.) is a service only available with the CALLGSM network.

Can I hide my phone identification number when making calls?

Your phone number will not appear on the other party's display.

Can I keep my CALLGSM-SIM phone number if I change my service provider?

If you change to another domestic provider in the UK, you can keep your phone number. You cannot keep your CALLGSM-SIM number if you change to another service provider outside the UK.

Can I connect to data services with CALLGSM-SIM?

Yes, please contact our service team (dial 154). The service team will then activate the GPRS service.

I have a Sony Erricson mobile and can receive calls, but why don't I get a recall when I make phonecalls?

Mobiles by Sony Erricson reboot accidentally. Sony Erricson is working on this problem. This problem is not due to your CALLGSM-SIM. The models concerned are 800, 900 and 910. The majority of current mobiles on the market: Nokia, Samsung, Siemens, Motorola etc. work perfectly with our CALLGSM-SIM.

I forget my PIN and PUK (Master PIN)?

No problem, surf to our homepage (www.CALLGSM.com) and click on the "Forgot your Password" function at the bottom-left hand corner of the page. You will be asked to enter your CALLGSM-SIM number and e-mail address. Your PIN and PUK codes will be automatically sent to you via e-mail.

How can I activate my Voice Mailbox?

To activate your Voice Mailbox, please dial 122 from your mobile. You will immediately receive a text message confirming the activation of your mailbox. If you want to deactivate this function, please dial 123.

To listen to voice messages in your Mailbox. You can either dial 121 on your mobile or check via the homepage (www.CALLGSM.com). Checking your voicemail through the webpage is free of charge, just go to the 'billing' section after entering your phone number and password. Listening to your voice messages from the mobile is charged at Euro 26 cents /minute.

Can I receive calls even though there is no credit left on my CALLGSM-SIM account?

If you have insufficient credit on your CALLGSM-SIM Pre-paid account, you will not be able to receive calls and incoming calls will not be diverted to your Voice Mailbox.

How is my data protected against abuse?

The security of your personal data is very important for CALLGSM-SIM. We endeavour to do our best to protect our Websites and other systems as well as all associated data with substantial expenditures into technical, administrative procedures, which protect from loss, unauthorised access, destruction, abuse, and inappropriate sharing of information.

Which network does the CALLGSM-SIM use and what about network coverage?

CALLGSM-SIM is an 'intelligent' system. We have programmed it in a way, enabling it to select a network with the best coverage. For example in Germany, CALLGSM-SIM has 100% network coverage. However, in areas of a low network coverage, CALLGSM-SIM will automatically choose a network with the strongest signal.

How long will the card and the balance on the account remain valid (only for Prepaid customers)?

The Sim-card and the account remain valid and active for ten months starting from the last time it was used. This applies both to the Sim-card and the account.

Is there a free Hotline number?

Yes, to contact our Hotline number, please, go to our homepage, www.CALLGSM.com. On the left-hand side in the middle click the box "Need Help?" Then enter your phone number. Your telephone will ring immediately. Pick up the call and you will be connected to our service team. This service is available world-wide free of charge.

Where is the CALLGSM-SIM network located and what is the country code of the CALLGSM-SIM mobile phone number.

Our phone numbers are located in the United Kingdom (UK). All our mobile phone numbers begin with +44 for England, followed by our network identification -792